Returning Defective Products
Before your orders are delivered to the cargo company, they pass quality control tests. However, in case of any defect in the products, you can make your returns within 7 working days from the delivery date.
You MUST deliver the damaged products with a DAMAGE ASSESSMENT MINUTE to the cargo authority that the products have come to you as damaged.
After we receive the product, if there is no defect due to use as a result of the quality control test to be carried out with the manufacturer, the cost of the product will be paid to you or it will be replaced with another product depending on your request.
In case the defect is caused by user error, repair is made with the repair price determined by the manufacturer or a new product is sent with the new product difference price.
All kinds of Patterns, numbers, sizes etc. (for example: Clothing and shoes) size and number selections are requested to be made carefully. Otherwise, shipping costs due to body changes or returns are reflected to the buyer.
What should I do if products are missing or damaged from the package?
Open the package you received from the cargo company, accompanied by the cargo officer. When you detect any missing or defect, you can make a report to the cargo officer. With this report, our customer service will resolve the problem as soon as possible.
• Products whose original box/packaging has been damaged, have lost their resale quality and cannot be purchased by another customer are not accepted to be returned. Disposable products, reproducible software and programs, DVD, VCD, CD and cassettes, personal care products, child and baby products (shaver, shaving foam, epilator, dental care products, etc.), headphones and consumables (toner, cartridge, etc.) ) can only be returned if they are unopened and unused.
• Stickers, Stone Wall Decor and Mirrors; These products are specially produced for you with your order. Therefore, these products cannot be returned.
• Wallpapers; Since it is not possible to resend and sell the wallpapers after the package is opened, it is not possible to return them.
• Cushions and Pear Seats; Since these products are large in volume, difficult to ship and easily damaged during transportation, they cannot be returned.
• Installed Furniture; When the furniture is disassembled after installation, damage occurs at the joints and hinges. For this reason, it is not possible to return the installed furniture.
• The products sent for return are examined by the Technical Service for their suitability for return (if necessary, they can be sent to the supplier company for testing). After your return is approved, the refund amount will be reflected on your account number or credit card according to your purchase. Average payback period is 15 days.
Shipping costs of all returned products belong to the customer. Cashback shipments or packages are not accepted.
You can cancel the products you have ordered during the period before they are shipped after order confirmations.
You can cancel your orders from gumrukdeposu.net by sending a message by clicking the "Add a Message" button in your orders on the "Order History" page under the My Account menu. Online order cancellation cannot be made after payment confirmation of your orders or after your orders have been shipped. Order cancellation may not be possible for some products or product groups, it is stated that these products will not be canceled as "Non-Returnable Products" in the "Return Policy" section. Our Customer Service department on 0212 674 05 05 will assist you to cancel an order for one or more products within the entire order list.
After canceling the order, the amount will be refunded. However, if your order has been given to Cargo, the amount refund will be reflected to your account transactions or account statement according to your payment method, with the shipping fee reflected to you. Although the amount refund process differs according to the banks and their procedures, it will be carried out within 15 working days at the latest.
You can return the product you want to return within "15 DAYS" after the cargo is delivered to you.
It will be enough to send the product and the product invoice to us with " ARAS " cargo agreement number " 1805844311208 " or " Yurtiçi Kargo " cargo agreement number " 187618133 " and write "I want to exchange or return" on the invoice. Returns are made within "15 DAYS" after the product reaches us. When you buy the product you bought with a credit card, the amount is refunded to your credit card.