Defective Products Be Returned

Your order pass quality control tests before it is delivered to the shipping company. Still in case of any defect in the products your refund, you can do so within 7 working days from the date of delivery.

Damaged products products damaged with the courier as the damage report came to you that necessarily should be delivered

After we receive the product with the manufacturer due to a defect in quality control testing or the result of use by you or paid the cost of the product depending on your request, is replaced with a different product.

From the manufacturer if the fault is user error, as determined by the cost of repair and the repair is made, the price difference of the new product or the new product is done with sending.

Mold of any kind, the number, size, etc. (for example : clothing and shoes of products that are requested to be made carefully and the number of the selection body. Otherwise, shipping costs for a physical change or refund is credited to the buyer.

What should I do if the products is damaged or missing from the package?

Open the package you received from the shipping company accompanied by a cargo attendant. Any missing or defect is detected when the record you can attach cargo to the officer. Misbehavior in the shortest time with this record and our experienced customer service solving.

Non-Refundable Products

• Original box/packaging is broken again lost as to merchantability, that can't be bought by another customer does not accept the return of products. Disposable products, copied software and programs, DVD, VCD, CD and tapes, personal care products, children's and baby products (shaver, shaving cream, Epilator, dental care products, etc.) with headphones consumables (toner, cartridges, etc.) but the packaging can be returned if they are unopened and unused.

• Sticker, stone wall decor and mirrors; these products together with your order is produced specifically for you. Therefore, these products are non-Refundable.

• Wallpapers; wallpapers pack of for sale and after it is opened again it is not possible to be sent as a refund is not possible.

• Cushions and beanbag chairs; these products easily damaged during shipping due to the large volume of products that can be laborious and a refund for shipping is not possible.

• Installation-made Furniture; Furniture hinge in place while the damage is removed again after the installation is done and the join consists of. For this reason, installation of furniture made of a refund is not possible.

• Suitability is examined by our technical service to return products for refund sent(if deemed necessary, The Company may be sent to the Supplier for testing). After your refund is approved, the purchase will be refunded to your credit card or your account number to reflect the amount way. Average cost of return period of 15 days.

All products returned shipping fees belong to the customer. Cod shipments or packages are not accepted.

Order Cancellation

You give orders after the order confirmation was given to the products in the range of cargo you can cancel the process before.

gumrukdeposu.netthe menu you ordered from your My Account under "order history" on the page contained within your order, "add a message" by clicking on the button you can cancel by sending a message. Cancel the Order Online, the payment confirmation is received your order after your order after it's been shipped or it can be done. Some products or product groups may not be subject to cancellation in the order, this "Return Policy" Section in the "non-Refundable products" it is stated that cancellation of the order will be.
The cancellation of an entire order in the list of orders for one or more products, 0212 674 27 34 our customer service department will help you.

After performing the process of order cancellation, the amount of the refund will be made. However, if your order has been dispatched, the delivery charge to refund the amount to you according to your form of payment to be reflected in the transactions statement or the Account will be reflected on. The amount of the refund process, and the procedures will vary according to the banks, while it shall take place no later than within 15 business days.

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