I noticed your site for the first time, how can I trust your company?
Today, as fraud cases are increasing, customers are rightfully experiencing the wall of trust. The Customs Warehouse shares the information listed below in order to address these concerns of our customers.
- Our company has the E-Commerce Department (ETBIS) Registration under the Ministry of Commerce. QR Code is Shared at the bottom of our website.
- Our company is registered to Istanbul Chamber of Commerce.
- Our company has MERSIS Number.
- Our company uses its own Virtual Pos (3D Secure) without using intermediary payment systems.
- You can get customer satisfaction-oriented support from our company between 09:00 and 19:00 on weekdays.
- Click on the picture below to see the impartial and true comments of our customers who shop from our company, with their Thanks, Suggestions or Complaints.
When will the products in my order be shipped?
Except for extraordinary circumstances, orders placed before 17:00 on weekdays with standard delivery will be shipped on the same day, orders placed after 17:00 on weekdays, and on weekends and public holidays will be shipped on the next business day.
For orders placed with the standard delivery option, the contracted cargo companies do not provide service at the weekend, so the orders placed on the weekend are shipped as of the first business day of the week.
When will my order arrive?
After placing your order, you can find out by making an inquiry from the link below with your order number in the https://gumrukdeposu.net/order-history tab, or with your cargo tracking number sent as e-mail and sms.
You can check the status of your order after it has been shipped, with your cargo tracking number, or you can find out by contacting the cargo company. You can reach the cargo companies from the numbers below.
Aras Cargo: 444 25 52
https://www.araskargo.com.tr/tr/
What should I do to cancel my order?
If your product/products have not yet been invoiced, you can cancel your order.
In order to start your cancellation process , you need to check the cancellation of the product(s) you are going to cancel by logging in and viewing your product( s) on the My Account/Orders tab.
If your order has not been invoiced yet, your cancellation request will be approved and reflected in your account within 1-3 business days, depending on your bank.
You can send your order cancellation request via 0212 674 05 05 Customs Warehouse Customer Services or the contact form for orders created without a guest, that is, without a member .
How can I return the product?
You can easily return a product you purchased from the www.gumrukdeposu.net website or mobile application within 14 days (excluding shipping costs) free of charge.
Returning Defective Products Before your orders are delivered to the cargo company, they go through quality control tests. However, in case of any defect in the products, you can make your returns within 7 working days from the delivery date.
You MUST deliver the damaged products to the cargo authority with a DAMAGE ASSESSMENT MINUTE, indicating that the products have come to you as damaged.
In case the defect is caused by user error, repair is made with the repair price determined by the manufacturer or a new product is sent with the new product difference price. All kinds of Patterns, numbers, sizes etc. (For example: Clothing and shoes) size and number selections are requested to be made carefully. Otherwise, shipping costs due to body changes or returns are reflected to the buyer.
What should I do if products are missing or damaged from the package?
Open the package you received from the cargo company, accompanied by the cargo officer. When you detect any missing or defect, you can make a report to the cargo officer. With this report, our customer service will resolve the problem as soon as possible.
Non-Returnable Products
• Products whose original box/packaging has been damaged, have lost their resale quality and cannot be purchased by another customer are not accepted to be returned. Disposable products, reproducible software and programs, DVD, VCD, CD and cassettes, personal care products, child and baby products (shaver, shaving foam, epilator, dental care products, etc.), headphones and consumables (toner, cartridge, etc.) ) can only be returned if they are unopened and unused.
• Stickers, Stone Wall Decor and Mirrors; These products are specially produced for you with your order. Therefore, these products cannot be returned.
• Wallpapers; Since it is not possible to resend and sell the wallpapers after the package is opened, it is not possible to return them.
• Cushions and Pear Seats; Since these products are large in volume, difficult to ship and easily damaged during transportation, they cannot be returned.
• Installed Furniture; When the furniture is disassembled after installation, damage occurs at the joints and hinges. For this reason, it is not possible to return the installed furniture.
When can I receive my order from the store, which I placed with the 'buy from store' option?
You can immediately receive the product that has stock and you purchased from the location where the address information of our warehouse is available.
My Discount Coupon is not defined/can't use it, what should I do?
For questions about your discount code, you can contact us at 0212 674 05 05 Customs Warehouse Customer Service or from the contact form.
Can I change my shipping address?
For security reasons, you can change the delivery address after the order via the contact form or 0212 674 05 05 Customs Warehouse Customer Service.
How can I update my membership information?
You can update your information in the "Personal Information" field under the My Account page.
How can I cancel my membership?
For your membership cancellation transactions, you can create a request via 0212 674 05 05 Customs Warehouse Customer Services or the contact form.
Can you supply products that are out of stock or in small quantities?
Products with a small amount in stock cannot be supplied separately.
Products that are out of stock may come back to our stocks, however, clear information on time and re-supply is not available.
Can I order from Instagram or different social media accounts?
In order to protect personal information and prevent malicious approaches, orders cannot be created via social media. You can only place your orders on our website https://gumrukdeposu.net/ .